Shipping & Returns

SHIPPING
We offer FREE STANDARD SHIPPING to all Australian and New Zealand customers! No minimum order required. Express shipping options are also available.
Please allow 1-3 Business days for your order to be shipped. Once your Aquaflux Bottle(s) has been shipped you will receive a confirmation email and a link that you will be able to track your shipment. If you have any problems please contact hello@theaquaflux.com.

 

AUSTRALIA
Standard Shipping: Please allow 2-5 business days.
Express Shipping: Please allow 1- 2 business days.
NEW ZEALAND
Standard Shipping: Please allow 3-7 business days.
Express Shipping: 2-4 business days between major metro areas.
REST OF THE WORLD
Standard Shipping: 6+ business days.
*Customs fees may apply upon receiving your product for International Orders. Contact your local post/customs office for more information.
** Please allow extra time during busy periods (Christmas, New Years, Australian Public Holidays)
*** Once order is completed through our website, changes will not be able to be processed & the returns policy will need to be followed.

 

RETURNS
We believe in our products & strive to ensure all our customers are happy! If you are not 100% satisfied, you are permitted to return your order for a full refund within 30 days of your purchase. Product must be in perfect condition and unused with original packaging and tags.
If the refund is due to quality issues, please email us at hello@theaquaflux.com with a description and photo attached outlining the issue.
If you purchased from one of our authorised merchandisers/gyms/physios, please contact them for their return policy.